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Shipping Policy

2/12/2015 by Admin

Shipping Time -- Updated 04/15/2016

We strive to process and ship orders out quickly. Because we hand pour essential oil products from our cold storage we do not guarantee same day shipping. All orders are processed in the order they are received. In fairness to all customers we cannot give priority to one over another.

Depending on overall volume of orders being processed those containing pure essential oil usually ship within 24-48 hours. Due to special handling and packaging requirements for precious Absolute oils or Co2 Extracts these items usually ship between 3-4 days. All orders placed Friday or during the weekend (Saturday and Sunday) or national holidays do not begin processing until the next business day.

For orders not containing a hand poured essential oil, absolute or Co2 extract and received Monday-Thursday prior to 12:00 PM EST usually ship within the next 2-3 business days. (See exceptions below) Orders received after 12:00 PM EST Thursday-Sunday begin processing the next business day and ship within the next 2-3 days. We do not process orders on Saturday, Sunday or national holidays.

Ordering Samples - Because we hand pour to order, when ordering more than six (6) samples the normal shipping time may be delayed depending on the overall volume of orders being prepared.   

We cannot guarantee when an order will arrive once it is placed into the hands of the shipping carrier. All shipped orders are assigned a tracking number with email notification for you to track its progress while enroute. Please consider any shipping or transit time offered to you by Lotus Garden Botanicals™ or other parties only as an estimate. We encourage you to place your order in a timely fashion to avoid delays caused by shipping, holiday and/or backlogs created by our frequent sales that can potentially effect order fulfillment time.

Domestic wholesale/bulk orders ship within 7 days after clearance of payment. Lotus Garden Botanicals™ reserves the right to ship domestic bulk wholesale orders using the reliable shipping services of UPS.

International wholesale/bulk orders ship within 14 days after clearance of payment. Lotus Garden Botanicals™ ships international bulk orders using the reliable shipping services of UPS only. Please see our International Order policy here for additional shipping information.

Rates - USA 

Enjoy free shipping on orders of $175.00 minimum. We ship USPS Priority or UPS for all Domestic (USA) locations.  Shipping methods and rates can be reviewed by entering Country, State, and Zip Code into the “Calculate Shipping” area when viewing your shopping cart prior to completing your order or within the checkout page.  Selection of USPS Priority or UPS is at our discretion for free shipments.  In the case of PO Box address shipment will be by USPS only.  Rev. 1, 06/13/2016


Insurance

Shipping Insurance is mandatory for orders over $500.00.   USPS Priority shipments automatically include $50.00 coverage at no extra cost.  Insurance for shipments valued less than $500.00 is optional and displayed at checkout. Orders over $500.00 qualifying for Free Shipping will automatically have insurance calculated and added as additional cost to the order total during checkout. Effective 04/15/2016, Rev. 2, 07/07/2016


Rates - International

We offer USPS and UPS shipping for international locations. Shipping methods and rates can be reviewed by entering Country, State, and Zip Code into the “Calculate Shipping” area when viewing your shopping cart prior to completing your order or within the checkout page. Free shipping applies to domestic (USA) orders only. We highly recommend selecting UPS for international orders to receive live tracking information from origin complete to destination. Essential oils with a low flash point are considered hazardous and will NOT ship by USPS in any quantity, therefore UPS must be selected. Failure to select UPS for hazardous essential oil shipments will delay shipping while customer is contacted with UPS shipping cost added to the order.

HAWAII/USA PROTECTORATES: For purposes of determining shipping methods Hawaii as well as any territory or protectorate reachable only by air from mainland USA is considered international. For shipment of essential oil considered hazardous UPS must be selected. Failure to select UPS for hazardous essential oil shipments will delay shipping while customer is contacted with UPS shipping cost added to the order.

Domestic Shipping Returns:   There are a variety of reasons why an order may be returned to us by the carrier.  Re-shipping is at customer expense. 

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