We strive to process and ship orders quickly. Because we hand pour essential oil products from our cold storage we do not guarantee same day shipping. All orders are processed in the order they are received. In fairness to all customers we cannot give priority to one over another.
Depending on overall volume of orders being processed, those containing pure essential oil received Monday - Thursday at 12:00 PM EST usually ship within 24-48 hours. Orders placed after 12:00 PM EST Thursday-Sunday begin processing the next business day (Monday) and usually ship within the next 24-48 hours. We do not process orders on Saturday, Sunday or national holidays. Orders placed during national holidays do not begin processing until the next business day.
Shipping Exception: Due to special handling and packaging requirements for precious Absolute oils, Co2 Extracts, Floral Wax, Resins, or any oil that must be liquefied prior to bottling or packaging usually ship between 3-4 days.
Ordering Samples - Because we hand pour to order, when ordering more than six (6) samples the normal shipping time may be delayed depending on the overall volume of orders being prepared.
We cannot guarantee when an order will arrive once it is placed into the hands of the shipping carrier. All shipped orders are assigned a tracking number with email notification for you to track its progress while enroute. Please consider any shipping or transit time offered to you by Lotus Garden Botanicals™ or other parties only as an estimate. We encourage you to place your order in a timely fashion to avoid delays caused by shipping, holiday and/or backlogs created by our frequent sales that can potentially effect order fulfillment time.
Domestic wholesale/bulk orders ship within 7 days after clearance of payment. Lotus Garden Botanicals™ reserves the right to ship domestic bulk wholesale orders using the reliable shipping services of UPS.
International wholesale/bulk orders ship within 14 days after clearance of payment. Lotus Garden Botanicals™ ships international bulk orders using the reliable shipping services of UPS only. Please see our International Order policy here for additional shipping information.
Rates - USA
Enjoy free USA shipping with orders $75.00 up to $1500.00. Orders weighing 20 pounds or more shipping weight do not qualify for free shipping. Available shipping options are displayed when checking out. Orders qualifying for free shipping are dispatched by our choice of USPS Priority or UPS Ground. Selection of USPS Priority or UPS is at our discretion for free shipments. In the case of PO Box address shipment is by USPS only.
Rev. 3, 02/13/2020
Shipping Insurance is mandatory for orders over $500.00. USPS Priority shipments automatically include $50.00 coverage at no extra cost. Insurance for shipments valued less than $500.00 is optional and displayed at checkout. Orders over $500.00 qualifying for Free Shipping will automatically have insurance calculated and added as additional cost to the order total during checkout. Effective 04/15/2016, Rev. 2, 07/07/2016
Rates - International
Effective May 14, 2015: International orders ship by UPS (United Parcel Service) only and is based on dimensional weight. The smallest dimensional weight (depending on location) is 16 oz including packaging. Most destinations are 1 Kg. For this reason it is recommended to order at least 16 ounces of product(s) singularly or combined. This means shipping cost will be the same whether ordering one 5mL bottle or one 16 oz bottle or 1 Kg or any combination of products with a packed weight up to 1 Kg. We are unable to ship orders to international locations by USPS due to special handling requirements for essential oils. International shipping rates for your specific location can be calculated prior to completing your order by entering international postal code in the designated area within your shopping cart. Essential oils with a low flash point are considered hazardous and will NOT ship by USPS in any quantity, therefore UPS is the only option for shipping internationally.
HAWAII/USA PROTECTORATES: For purposes of determining shipping methods Hawaii as well as any territory or protectorate reachable only by air from mainland USA is considered international. For shipment of essential oil considered hazardous UPS must be selected. Failure to select UPS for hazardous essential oil shipments will delay shipping while customer is contacted with UPS shipping cost added to the order.
Domestic Shipping Returns: There are a variety of reasons why an order may be returned to us by the carrier. Re-shipping is at customer expense.