Please follow our return policy below:
1. All sales at Lotus Garden Botanicals are non-refundable to original form of payment. Authorized returns are issued in store credit. All products ON SALE or CLEARANCE are non-returnable.
2. All essential oils and hygienic products are non-refundable once opened. We do not accept return of hydrosols or purchased samples. If you decide to return an UNOPENED product we will accept it back and issue store credit to your customer account less a 25% handling and restocking fee. Please contact us via email or phone for a Return Merchandise Authorization (RMA) number. We can only accept unopened products no longer than 14 days past the purchase date. In order to return the unopened product for store credit you must have an RMA issued by us. Products returned to us without first obtaining an RMA number will receive store credit less 50% restocking fee.
3. Should you elect to refuse a package or return to sender an order shipped to you it will take an unknown amount of time to make its way back to us. This renders the product(s) inside un-resalable due to unknown storage and handling conditions for an extended period of time. Returned packages in this manner will result in store credit less 75% restocking fee.
4. Returned products without an RMA that are received by us opened or damaged in any way will have no store credit issued. In such instances we will photograph the contents and send images to you by email in explanation of our decision. It is thus recommended that returned products be shipped to us in the same manner we originally shipped, with all bottle wrappings in place and sufficient package cushioning.
5. Should your order have included free samples all must be included with the return and within original unopened packaging.
To speak with a customer service representative and obtain a return authorization for non-hygienic or unopened hygienic products please have your order number handy and call 207-685-0167 during our regular business hours, Monday - Friday 9:00 AM to 4:45 PM. (We close earlier to take afternoon filled orders to the post.)